People who purchased coverage through Obamacare are more satisfied with their plans than those with other types of insurance, according to a new national survey.
Overall, Obamacare enrollees rated their satisfaction over the last year at 696 out of 1,000, compared to the 679-point rating by those with employer-based plans, the results showed.
The survey, conducted by the consumer research firm J.D. Power, also found that customer satisfaction has increased sharply from the Affordable Care Act’s first year.
New enrollees rated their experience at 670 — a significant 55 points higher than the previous year.
People were more likely to be satisfied with their Obamacare coverage if they had previously enrolled in a plan than if they were enrolling for the first time, rating their satisfaction at 731. They gave even higher marks if they had auto-enrolled in their plans this year, with a rating of 744 out of 1,000.
The survey, which polled more than 3,000 healthcare consumers, offers the most comprehensive look at consumer satisfaction in Obamacare’s second year of enrollment.
The results are in line with previous findings and indicate that the majority of consumers are happy with the coverage they’ve purchased through the Affordable Care Act’s state and federal exchanges.
A July 2014 study conducted by the Commonwealth Fund found that 73 percent of people who bought health plans and 87 percent of those who signed up for Medicaid under Obamacare said they were somewhat or very satisfied with their new health insurance. Even most Republicans — 74 percent — said they’re at least somewhat satisfied with their new plans.
The new findings come less than two weeks after the release of new Gallup polling data, which found that Obamacare has driven the national uninsured rate down to a new low.